Privacy Policy
Last Updated: 14 August 2025
Drafted by Sumeshan Pather – Attorney at Law (South Africa), MMP Group
At Dr Pert Aesthetics, we are committed to protecting your personal information and privacy. This policy outlines how we collect, process, store, and protect your data in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African legislation.
This Privacy Policy was professionally drafted by Sumeshan Pather, Attorney at Law, of the MMP Group—a respected South African law firm specialising in privacy, healthcare, and regulatory compliance.
1. About Dr Pert Aesthetics
Dr Pert Aesthetics is a Johannesburg-based body sculpting and medical aesthetic practice led by Dr. Petunia Mathibe. We provide advanced cosmetic surgery, non-invasive enhancements, and post-operative wellness services to clients across Southern Africa.
2. What Personal Information We Collect
We collect and process the following categories of information:
- Full name, ID or passport number, and date of birth
- Contact details (email address, phone number, residential address)
- Medical history and procedural records
- Billing and financial information
- Emergency contact details
- Any information shared in communication via website, WhatsApp, forms, or email
3. How We Collect It
We collect information through:
- Online or physical consultation forms
- Appointment bookings
- Email, phone, WhatsApp, and social media conversations
- In-person medical consultations or follow-ups
- Cookies or analytics tools on our website
4. Why We Collect Your Information
Your personal information is collected for the following purposes:
- To book and manage appointments
- To assess your suitability for aesthetic or medical procedures
- To provide safe, personalised treatment and post-operative care
- For billing, invoicing, and record-keeping
- To comply with legal and regulatory obligations
- To improve our services and communication with you
5. Legal Grounds for Processing
We process personal information on the basis of:
- Your consent (when applicable)
- Legal or regulatory obligation
- Legitimate interest in providing medical services
- Contractual necessity
6. Disclosure of Personal Information
We do not sell or rent your personal information. It may only be shared with:
- Qualified medical professionals directly involved in your care
- Trusted service providers (e.g., labs, chauffeurs, recovery staff), bound by confidentiality agreements
- Regulatory authorities, when required by law
All third-party service providers are contractually bound to maintain confidentiality and comply with privacy laws.
7. Security of Your Data
We use secure systems and take reasonable measures to protect your data:
- Encrypted records and communications
- Secure login systems and access control
- Confidentiality agreements with all staff and contractors
- Regular internal compliance checks and risk reviews
8. Your Rights Under POPIA
You have the right to:
- Request access to your personal information
- Request correction or deletion of your data
- Withdraw consent (where applicable)
- Object to processing
- Lodge a complaint with the Information Regulator
To exercise any of these rights, contact us directly (details below).
9. Website Cookies and Analytics
We use cookies to enhance your browsing experience and track anonymous usage statistics. You can disable cookies via your browser settings. No personally identifiable information is collected without your explicit consent.
10. Data Retention
We retain your information only as long as necessary to:
- Provide services
- Fulfil medical, legal, or regulatory requirements
- Maintain accurate medical records
Once no longer needed, your information is securely deleted or anonymised.
11. Cross-Border Transfers
We do not transfer your data outside of South Africa unless:
- It is necessary for medical or technical support
- The destination has adequate data protection measures
- You provide explicit consent
12. Policy Changes
This policy may be updated periodically. Any updates will be posted on our website, with the latest revision date indicated above.
13. Contact Information
If you have any concerns or queries regarding this policy, or wish to exercise your rights, please contact:
Dr Pert Aesthetics
📍 Johannesburg, South Africa
📧 Email: [email protected]
📞 Phone: +27 12 992 5025
Legal Counsel
Sumeshan Pather – Attorney at Law
MMP Group
📧 Email: [email protected]
📞 Mobile: +27 82 560 1483
🌐 Website: www.mmpgroup.co.za
You may also contact the Information Regulator (South Africa):
📧 Email: [email protected]
🌐 Website: www.justice.gov.za/inforeg